Frequently Asked Questions
Yes! We’ve gone above and beyond to make managing your membership easy and convenient. With our new system, you have full control to pause, change, or cancel your plan anytime—right from your phone or computer.
Manage here: arlandcarwash.patheon.app
Important: For privacy and security, we do not accept cancellations via email, contact form, or phone.
- Cancel at least 14 days before your next billing date (in person)
- 2-month minimum before cancellation is allowed
- Changes must be submitted before the next billing cycle
2617 US Hwy 411 S, Maryville, TN 37801
Monday–Saturday: 8:00 AM – 8:00 PM
Sunday: 9:00 AM – 7:00 PM
Check Google or our social media for seasonal updates.
Closed: Christmas Day, Easter Sunday, New Year’s Day, Thanksgiving
Close early: July 4th, Christmas Eve, New Year’s Eve, Thanksgiving Eve
From US-411: Turn right after Dotson Memorial Road.
From Dotson Memorial: Turn left into the property.
Exit through either the front or back—follow the signs.
Yes! Unlimited Wash Plans allow up to two washes per day for one flat monthly fee.
- First vehicle: full price
- Up to 4 additional vehicles: $5/month discount each
- All vehicles billed together under one payment method
Note: You cannot split payments across multiple cards for a family plan.
Yes—by request. We offer a 6-month prepaid plan (pay for 5, get 6 months).
- Request in person
- Subject to management approval
- Not available online
No. Memberships are based on access, not usage. Customers are responsible for managing cancellations or pauses on time.
We do not offer full-service detailing, but we provide:
- Vacuums (crevice + wide tools)
- Compressed air guns
- Free towels & glass cleaner (on-site only)
- Mat washers & sinks
- Extra-wide shaded parking spaces (metal canopies)
- Detailing supplies for purchase in our vending machine
- Vacuum stations
- Compressed air guns
- Towels & glass cleaner (on-site only)
- Mat washers & sinks
- Tire air machine
- Extra-wide shaded parking (under permanent metal canopies)
Our License Plate Reader (LPR) works for most vehicles. You may need an RFID sticker if your plate:
- Is reflective
- Has images or emblems
- Uses small fonts or custom layouts
If so, our staff will install a FastPass sticker on your windshield.
Let us know about any special features (roof racks, hitches, bumpers) and we’ll save a custom wash profile for your vehicle. No need to repeat your request each visit.
Note: We reserve the right to modify wash settings to protect your vehicle, our team, and equipment.
Yes! Gift cards are on the way and will be available in time for Father’s Day. Check back soon!
Yes! We offer fleet plans for businesses with 6 or more vehicles. Includes:
- Flexible billing
- Volume-based pricing
- Quick access via RFID or LPR
Stop by or use our contact form to speak with management about your fleet setup.
Our Nano-X Graphene Wash includes side buffers and a top buffer—exclusive to Arland.
We’re also a family-owned business with over a decade of experience. We’re committed to delivering shiny, clean, and dry cars every time, and we’re always working to improve our wash and customer experience in every possible way.
DISCLAMIER
The contact form is not usable to change or cancel memberships.
For cancellations, please click the button below: