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Frequently Asked Questions

Can I pause, change, or cancel my membership?

Yes! We’ve gone above and beyond to make managing your membership easy and convenient. With our new system, you have full control to pause, change, or cancel your plan anytime—right from your phone or computer.

Manage here: arlandcarwash.patheon.app

Important: For privacy and security, we do not accept cancellations via email, contact form, or phone.

  • Cancel at least 14 days before your next billing date (in person)
  • 2-month minimum before cancellation is allowed
  • Changes must be submitted before the next billing cycle
Where are you located?

2617 US Hwy 411 S, Maryville, TN 37801

What are your hours of operation?

Monday–Saturday: 8:00 AM – 8:00 PM
Sunday: 9:00 AM – 7:00 PM

Check Google or our social media for seasonal updates.

What holidays are you closed?

Closed: Christmas Day, Easter Sunday, New Year’s Day, Thanksgiving

Close early: July 4th, Christmas Eve, New Year’s Eve, Thanksgiving Eve

How do I enter and exit the car wash?

From US-411: Turn right after Dotson Memorial Road.

From Dotson Memorial: Turn left into the property.

Exit through either the front or back—follow the signs.

Do you offer memberships?

Yes! Unlimited Wash Plans allow up to two washes per day for one flat monthly fee.

Manage or sign up here

Do you offer family plans?
  • First vehicle: full price
  • Up to 4 additional vehicles: $5/month discount each
  • All vehicles billed together under one payment method

Note: You cannot split payments across multiple cards for a family plan.

Do you offer a plan without monthly billing?

Yes—by request. We offer a 6-month prepaid plan (pay for 5, get 6 months).

  • Request in person
  • Subject to management approval
  • Not available online
Do you offer refunds?

No. Memberships are based on access, not usage. Customers are responsible for managing cancellations or pauses on time.

Do you detail interiors?

We do not offer full-service detailing, but we provide:

  • Vacuums (crevice + wide tools)
  • Compressed air guns
  • Free towels & glass cleaner (on-site only)
  • Mat washers & sinks
  • Extra-wide shaded parking spaces (metal canopies)
  • Detailing supplies for purchase in our vending machine
What’s included with my wash?
  • Vacuum stations
  • Compressed air guns
  • Towels & glass cleaner (on-site only)
  • Mat washers & sinks
  • Tire air machine
  • Extra-wide shaded parking (under permanent metal canopies)
Do I need an RFID sticker for my membership?

Our License Plate Reader (LPR) works for most vehicles. You may need an RFID sticker if your plate:

  • Is reflective
  • Has images or emblems
  • Uses small fonts or custom layouts

If so, our staff will install a FastPass sticker on your windshield.

What if my vehicle has roof racks or special modifications?

Let us know about any special features (roof racks, hitches, bumpers) and we’ll save a custom wash profile for your vehicle. No need to repeat your request each visit.

Note: We reserve the right to modify wash settings to protect your vehicle, our team, and equipment.

Do you offer gift cards?

Yes! Gift cards are on the way and will be available in time for Father’s Day. Check back soon!

Do you offer fleet accounts?

Yes! We offer fleet plans for businesses with 6 or more vehicles. Includes:

  • Flexible billing
  • Volume-based pricing
  • Quick access via RFID or LPR

Stop by or use our contact form to speak with management about your fleet setup.

What makes Arland different?

Our Nano-X Graphene Wash includes side buffers and a top buffer—exclusive to Arland.

We’re also a family-owned business with over a decade of experience. We’re committed to delivering shiny, clean, and dry cars every time, and we’re always working to improve our wash and customer experience in every possible way.

DISCLAMIER

The contact form is not usable to change or cancel memberships. 

For cancellations, please click the button below: